My previous supervisor was amazing and left the company. Easy fix right? I got on the website and started a return. Nordstrom's representative incorrectly input my address and my item was delivered to the wrong address. I ordered gifts from Nordstrom that were promised on a specific date, (1-21-21). Beauty products? Nordstrom does not have an official return policy. We are concerned that customers trying to visit Nordstrom.com will reach this site by mistake. This is the employer's chance to tell you why you should work for them. Part of the joy of shopping with Nordstrom was the ease of which you could send back items by mail, combine items from multiple orders, and never have to worry about if and when your account will be credit. Unsubscribe easily. I spoke to a supervisor who looked into the issue and said while she was able to see when the shoes arrived and they are accounted for, the sweatshirt is not accounted for. Employees are famous for going out of their way to please customers, and Nordstrom spends a lot of resources on developing its employees. Nordstrom Direct Online Cedar Rapids IA, $116 charge- will be filing a police report whereupon Nordstrom Financial Services will release information not made publicly available even to fraud victim like the IP Address where the purchase was completed. The shoes which were on my Nordstrom credit card and are visible in my purchase history have not been refunded. On 1-18-21, I see where USPS update the package would be delivered. Why does it take 2 different people on two different dates to actually refund my money? To date I still haven’t received my full refund. I'm seriously regretting having a credit account with them. Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information. This alone is unnerving. I talk with a supervisor, Karen. He said he issued an exchange and they would be sent out with a shipping slip to return the ones that were too small. Consumers can find a wide variety of brands, styles and size options on the Nordstrom website. The company reported a 21 percent increase in same-store sales for the four-week period that ended Aug. 25 from the same period last year. After I pointed out to Nordstrom how I had been defrauded, the company response was to freeze my card completely, and keep the remaining $36.63 which was not stolen for themselves. And if I did I never had to wait 24-48 hours for a decision to be made. I had to call and check on my refund 4 different times! Nordstrom is also known for its financial strength. See Financial Services Specialist Salaries at other companies. Free interview details posted anonymously by Nordstrom interview candidates. You can find contact details for Nordstrom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Instead, the company works with individual customers to make sure they are satisfied. Santa Ana, CA. We have stopped all buying from them which has easily added up to a thousand dollars a year minimum. Search for other Warehouses-Merchandise in Cedar Rapids on The Real Yellow Pages®. The worst thing is also the discount because there are different...”, “Great contribution matching if you put money into your saving.”. For more information about reviews on ConsumerAffairs.com please visit our Boy, was I wrong on that one. I had to call back twice and each person assured me they would credit my card for the full amount I paid for the order. Members of the press are invited to get in touch with our media relations team by using the contact information below. ]com (please note the "The" before "Nordstrom"), that is using the Nordstrom name without the consent of Nordstrom. This company is not yet accredited. I called Nordstrom and placed an order for an item my husband wanted for Christmas. I have been a loyal customer of Nordstrom’s for years. We're the first and only major retailer to offer a beauty take back and recycling program accepting all brands of beauty packaging. There would be days where I would cry or scream on the car ride going home. Never have I ever heard of the returns review department, nor have I ever had them referenced so many time regarding return status. To which I was told, the return review department is nothing new, that all the returns are processed through them. Of course it was just a few days before Christmas so I knew the new ones wouldn't be here in time for Christmas but I figured it wouldn't be long after so no big deal. I told her the person I was just speaking with hung up on me. Initial Nordstrom complaints should be directed to their team directly. On the sales floor and behind the scenes, everyone in our stores works as a team to ensure customers feel good every time they shop with us. Now you can take them to Nordstrom. I did call Nordstrom credit department who told me at this time I can’t raise a dispute against the store. Very frustrating!!! The CEO needs to be reading these reviews, as he/she is the one responsible for their horrible customer service OR should I say lack of customer service. Providing memorable customer service motivates us. Free shipping. A link has directed you to this review. Since she did not have the gift card, the number was entered manually by the store clerk. Apparently that is not how Nordstrom does business. I bought a Nambe cheese board for my wife's birthday. The Investor Relations website contains information about Nordstrom's business for stockholders, potential investors, and financial analysts. I will no longer purchase from them. And that’s why the role of customer service as a whole needs to be rethought and restructured. I always thought of the Nordstrom brand as one that was revered for its customer service - a brand bolstered by such a reputation, similar to that of a Zappos. See if they're hiring! But why dig into those strategies with a slew of words when John Nordstrom said it best in one short statement? They now have one less customer. Refresh Your Beauty Routine with BEAUTYCYCLE Recycling is important, but it can be complicated and confusing trying to understand what qualifies. Unfortunately I made both of these purchases with my Nordstrom store credit card, or I have raised the issue with my credit card company in the fir of a dispute against Nordstrom. Start your adventure here. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. When I purchased this they had a sale on and free shipping. What is my recourse? I thought it was absolutely crazy that Nordstrom had received the boots that were too small and didn't even care enough to issue any type of refund even though my sister spent nearly 100$ on your product between the cost of the boots, shipping, and gift wrapping. The information provided is from their perspective. Free returns. I have never had a problem go unresolved when contacting customer service until recently. Same item ordered same day directly from the manufacturer by an acquaintance arrived a day later. 1500 Seattle WA 98101 NordstromPR@Nordstrom.com 1-877-746-6228 She proceeded to tell me that Nordstrom doesn't do exchanges that way and that Rep#1 had told me wrong and that I would need to pay for an entire new pair to get an exchange and they would refund me when they received the pair that was too small. When I called Rep#2 told me the exchange was never processed and he kept putting me on hold, which eventually ended with him hanging up on me. We value your privacy. You may receive a job offer on the spot. I told her that it was a gift so that wasn't possible. I called a 4th time thinking that possibly someone else might have better insight. Finally rep#4 decided to ask someone else and came back on the line to tell me that yes she could put in a request for a gift card and it would be sent over email within two business days so by Monday I should have it. I also wanted to let someone know what had happened because I was pretty frustrated at this point. Nordstrom has 1 job listed on their profile. Get buying tips about Online Shopping Websites delivered to your inbox. I will NEVER buy from Nordstrom again. I received an email that simply stated my return request was denied. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nordstrom Customer Service. Be the first one to find this review helpful. I hope this complaint reaches someone who cares enough to set Nordstrom straight. See how your offer stacks up to other pay packages and negotiate confidently. Interestingly enough, Nordstrom places the emphasis on employees, not policy. Selection: Did it fall in the floor? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Even if these issues are fixed within their customer service department, I can never trust again that my returns made by mail will be processed correctly. This is not the way to do business. The company now has brick-and-mortar stores throughout the United States and Canada. Nordstrom Customer Service Certainly Isn't What it Once Was.. That she would send over a request to process the return and I will receive an email with a decision in 24-48 hours. Financial Services Specialist salaries at Nordstrom can range from $17 - $21. The other item was a Zella sweatshirt, also purchased on my Nordstrom credit card, viewable in my purchase history, that was sent back along with other items that have been credited back to my Nordstrom account. This was fine, of course I'm super frustrated about it taking nearly a month and a half to get this resolved but finally she will get her rain boots. I have a serious problem. Never again. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. You have to wash (and likely scrub) them first. Nordstrom’s Customer Service Heroes. The typical Nordstrom Financial Services Specialist salary is $19. I didn’t pay in a e-gift so what makes them think they can refund me with one. 5(c). Contact us at 1-888-966-6283 to speak to a customer service representative. So I called back and spoke with Rep#3. For example, I just ordered two simple things on Sunday, January 17th. Often not jars of peanut butter? I paid extra for expedited shipping. I ordered 2 pairs of shoes and returned them January 11th because they were too small. Looking forward to meeting you- and your friends! The sizes are weird and you will have to fight for your refund if returning anything and spend at least 45 minutes on the phone with them like I did and this still isn’t resolved. Not even a reason why they would deny the return. I received a refund for the bag to my PayPal account. Although a pharmacist must supervise a pharmacist technician's work, in reality it is impracticable for a pharmacist to watch over every one ofthe many tasks a eCommerce is a thing.. Nordstrom. Financial Services Specialist salaries at Nordstrom can range from $17 - $21. What about customer service and doing everything to make sure the customer gets what they deserve. Get reviews, hours, directions, coupons and more for Nordstrom Direct Fulfillment Center and Contact Center at 7700 18th St SW, Cedar Rapids, IA 52404. I kept up with the tracking number and noticed it was delivered to a return agent on January 15th so I called Nordstrom. There’s no need to apply first-just pop into your local Nordstrom, Nordstrom Rack, Nordstrom Fulfillment or Nordstrom Distribution Center. I've talked with five people and had five different stories (excuses) for this issue not being resolved in a timely manner. their prescriptions. For non-media questions, please call Customer Service: 1-888-282-6060. Unsubscribe at any time. Nordstrom’s customer service is the stuff of legend. A week later I notice a credit to my credit card for only a fraction of what I paid and I also had a email with an e-gift card from them which also was only a fraction of what I paid. My experience is the same as that of the earlier reviewer today. As of Wednesday, January 20th, the order is still 'in processing.' View Sony Stewart’s profile on LinkedIn, the world's largest professional community. This estimate is based upon 20 Nordstrom Financial Services Specialist salary report(s) provided by … Each month, the Nordstrom site features a POP-IN shop with clothes, accessories and shoes from a special designer. And if not? Your strategic re-positioning of closing physical locations aren't helping your digital strategies, if you cannot provide the consumer a reasonable shipping time... Geesh. Wrong! Yet I have never had a problem with items missing from my mailed returns. That was a little weird since they had many sizes available just a few hours before but I would have been happy to get any exchange at this point seeing as it was well after Christmas and my daughter still hadn't received her gift from my sister. WOW! There was an option for gifts where a gift card would be issued once the return was received so I of course clicked that option and did as instructed. For non-media questions, please call Customer Service at 1-888-282-6060 or email us at contact@nordstrom.com. They grudgingly agreed to replace the board without extra charge even though the sale was over but refused the free shipping because that had also ended. The Seattle-based retailer consistently ranks as shoppers’ No. Avoid this fairweather company. I have never called Nordstrom customer service and spoken to someone who says “I don’t know... I’m sorry... this must be frustrating... but I don’t have an answer for you, you will have to wait and see..”. Check out the latest Nordstrom Jobs, Our values are the foundation of our company and help us stay true to our core principles as we evolve. Now I would feel that I’d be gambling sending items back by mail, since I have had two items go missing in the last month that were returned by mail. I was first told they have confirmation my order was received and to allow additional time for refund. NEW YORK – The president of Nordstrom Direct discussed the retailer's prescient embrace of a single consumer experience across all channels when ecommerce first arrived and its customer-centric culture at the L2 Forum 2013. I get an email on 1-17-21 that the package had shipped. I called again, to find out why the return was denied. Make returns in store or by mail. Join us Friday October 30, anytime between 11am and 6pm for an interview. Visit Nordstrom Rack's FAQ section for information on pricing, returns, and more. Plastic delivery pouches? The shoes in question were unworn, in original box, etc.. I asked her if there was anyone I could speak with about this issue and she gave me this email address. Learn how to enable cookies. The thief spent $674.20 on her first trip and $204.24 two days later. I have yet to receive the money. Copyright © 2020 Consumers Unified LLC. Alight Financial Solutions LLC, member FINRA, SIPC, is a broker/dealer that primarily provides services to retirement plans. We’ll start sending you the news you need delivered straight to you. Not sure why the sizes were so off... We all know Ugg classics run a little big yet these were so small my daughter couldn’t even fit them. This is probably the fifth time this has happened.. Every time I order something from Nordstrom Online, it takes WEEKS to get to my door. The pharmacist technicial\ is therefore involved with financial transactions, which would include handling both cash and customer credit-card information. Hard to believe anyone is this stupid, but yep! Glassdoor will not work properly unless browser cookie support is enabled. Superior execution and customer service have also differentiated the brand. The typical Nordstrom Financial Services Specialist salary is $19. They sent a floor model which was scarred and missing the knives. ‘‘Our commitment is 100% to customer service. So shady. I have been a loyal customer of Nordstrom’s for years. Wtf!!! I am so disappointed. I was awarded a Nordstrom gift card from my company. He was super nice and I thought the problem was solved. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Stock Bonus, Commission Sharing, Tips have not been reported for this role. Here’s Exactly What to Write to Get Top Dollar, Financial Relationship Specialist Interviews, Financial Services Specialist II Interviews, Financial Relationship Consultant Interviews, Financial Services Representative Interviews, How To Follow Up After an Interview (With Templates! Financial Services Specialist (Former Employee) - Santa Ana, CA - December 19, 2020 Decent pay, great benefits, but the customers you support are some of the worst. She ordered them, I believe around the first of December because they were intended to be a Christmas present. CUSTOMER OBSESSED We strive to... – More. I asked if this is a new policy. I called and Rep#1 told me we could exchange them easily. I ordered 2 pairs of UGG boots from Nordstrom Rack online on 10-3-20. Sony has 4 jobs listed on their profile. The Nordstrom website includes informative videos to help customers make a selection or care for their shoe purchases. That it usually goes back to original payment. I am terribly disgusted! She said her hands were tied and could offer ANY type of compensation. I called on 1-15-21 and was ASSURED it would be to me on time. The more the merrier! Unsubscribe easily. The nerve of this company to think they can refund me half to my card and half in a e-gift card. Provided world class customer financial services, at a senior level. Rep#3 proceeded to let me know that since that boot was no longer available that I would have to ship the old pair back and they would send me a gift card since it was a gift to pick something else out for her. Now, I will look like a boob when I hand a piece of paper as a gift because Nordstrom took four day to ship two Aviator Nation t-shirts. I was told by a 3rd representative that “they don’t know, and that they understand my frustration, and they are sorry, but there is nothing they can do except escalate the claim with the returns review department and that I will receive another decision via email in 24-48 hours.”. I would love for the CEO to contact me to explain why they charge such high prices but offer such low expectations. It is a subsidiary of Alight Solutions LLC, a global human resources outsourcing and consulting firm, founded in 1940 and headquartered in Lincolnshire, Illinois. How do I know I can trust these reviews about Nordstrom? Nordstrom credit card employee. Sign up to receive our free weekly newsletter. Feb 2013 – Sep 2015 2 years 8 months. View Nordstrom Customer Financial Services’ profile on LinkedIn, the world’s largest professional community. Nordstrom is a company that excels at customer service. Still haven't received my money and they have the shoes also! This estimate is based upon 20 Nordstrom Financial Services Specialist salary report(s) provided by employees or estimated based upon statistical methods. I would feel that I have to watch my mailed returns like a hawk to make sure they are received, properly processed, and credited back to my account. 8 Questions You Should Absolutely Ask An Interviewer, All Financial Services Specialist Salaries, Commissioned Sales Associate salaries ($21k), Cosmetics Counter Manager salaries ($32k), Customer Service Representative salaries ($25k), Customer Service Specialist salaries ($26k), Assistant Department Manager salaries ($28k). She never apologized for that. For help with The Nordy Club or Nordstrom credit and debit cards, call 1.800.964.1800. I'm not sure of the exact date they were delivered but when I received them we noticed they were a size too small. Nordstrom has several policies to fasten capes to their representatives’ backs so they can be customer service heroes. POP-IN: I wanted to tell someone about what happened because I'm hoping this might reach someone that cares about the business you are running and hopefully you can get this problems fixed before they happen to someone else. The first item is a pair of Tory Burch shoes I sent back in the same box as a Tory Burch handbag. On 1-23-21; two days late. Videos: Enjoy reading our tips and recommendations. Very delayed shipment of an item for which I paid a $20 shipping fee for 2 day delivery, still not here a week after the order. 7 Nordstrom Financial Service Specialist interview questions and 7 interview reviews. Upon contacting customer service the representative was able to see that the item was received or sent to their return review department on 1/8/21, today is 1/27/21 and still no refund. Shop online for shoes, clothing, jewelry, dresses, makeup and more from top brands. Now I have to wait for them investigate - and no present for my husband, no refund, no tangible solutions offered. At the least I hope it serves as a warning to anyone who buys online or returns through the mail with Nordstrom that their customer service is not what it once was, and that customer satisfaction is not a priority to Nordstrom anymore.
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