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Refund Policy

CLASSROOM TRAINING (PAID PARTICIPANT):

A) CANCELLATIONS / RESCHEDULES BY CUSTOMER

  • Cancellations received within 48 hours of registration or greater than 15 days would be offered a full refund.
  • Cancellations received less than 7 days to the training would not be offered a refund. As a courtesy, we could allow you to apply 50% of your payment towards a future training program within one year of the cancellation date.
  • Cancellations 1-3 days prior to class and no-shows would not be offered a refund and the amount would not be credited to a future training.
  • Reschedules received greater than 15 days to the class would be credited to a future training date.
  • Reschedules received less than 10 days would be credited to a future training but with 10% (of standard fee) reschedule charge.
  • Registrant substitutions may be made at any time.
  • Please note that if you do not cancel or do not attend, you would not be offered a refund nor will the amount be credited to a future training.

B) CANCELLATIONS / RESCHEDULES BY VNNERGY

  • Vnnergy reserves the right to cancel or reschedule a class at any time, including but not limited to, insufficient registrations, classroom or trainer unavailability, or if the trainer could not attend due to unforeseen circumstances.
  • You are advised to consult a Vnnergy agent prior to making any travel arrangements for a training.
  • Vnnergy is not liable for any direct, indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to cancellation penalties owing to transportation or accommodation arrangements.
  • Registrants would not be charged for the training and would be offered full credit to a future workshop or full refund as per the wish of the registrant.

E-LEARNING (PAID PARTICIPANT):

This will include registrant application to any of our listed e-learning programs. All cancellations must be notified over email.

A) CANCELLATIONS BY CUSTOMER

  • Within 48 hours of registration and before accumulating 30 minutes of training, full refund or transfer to another online course.
  • After 48 hours of training and accumulating 30 minutes of training, no refund.
  • Extension of an e-learning program could be provided for a maximum of one month, provided the request is made before the course expires. If more extension is required, the student is required to pay 50% of the course fee.
Please Note:
  • Refunds may or may not incur a 5% deduction due to bank charges applicable during the refund process.